Session on Cyber Security of Critical Infrastructures, organized by Leandros A. Maglaras, General Secretariat of Digital Policy, Ministry of Digital Policy, Telecommunications and Media, Greece and De Montfort University of Leicester, U.K. and Mohamed Amine Ferrag, Guelma University, Algeria.
The Directive on security of network and information systems (NIS Directive) is the first piece of EU-wide legislation on cybersecurity. It provides legal measures to boost the overall level of cybersecurity in the EU. The purpose of this session is threefold: (a) to increase our understanding with regards to business-related barriers and challenges stemming from the NIS directive, (b) to strengthen the capacity of both public and private sectors on protection of critical infrastructure, including Internet, cyber and tourism security, in order to prevent and react in an efficient manner to potential risks and threats to related facilities and (c) to promote awareness and understanding of the necessary balance between economic and security issues.
Session on the evolution of tourism destination branding: opportunities and challenges organized by Kalliopi Chatzipanagiotou, Adam Smith Business School, University of Glasgow, UK and Dahlia El-Manstrly, University of Edinburgh Business School, UK
The specific track invites papers, which focus on topics, methodologies, theories, models or applications in tourism destination branding. The track welcomes research in place branding strategies, geographic versus thematic branding, regional brand development, innovative destination marketing campaigns and their effectiveness, tourism destination brand equity models, tourism destination image and identity.
Session on Luxury Brands and Consumption organized by Prokopis K. Theodoridis, University of Patras, Greece and Antigone G. Kyrousi, Deree – The American College of Greece
The luxury industry represents a dynamic sector of global business. Luxury brands are marketed by a wide array of organizations, from global brand powerhouses to local boutique firms offering products and services of value to customers. This session invites conceptual or empirical papers that focus on luxury brands and corresponding marketing practices, as well as consumer attitudes and behaviors toward the former. We are looking forward to contributions that could stimulate discussion on topics including but not limited to: conceptualizations of luxury, luxury branding, marketing strategies in the luxury sector, personal and social influences on luxury consumption, ethical issues regarding luxury, luxury brand experiences, luxury brand-consumer relationships.
Session on innovative marketing strategies for eco products, services and destinations, organised by Ioannis Papadopoulos, Technological Educational Institute of Thessaly, Greece, and Marios Trigkas, Aristotle University of Thessaloniki, Greece
The aim of the session is to bring together basic and applied research in the fields of eco products, services and destinations in relation to the development of innovative marketing strategies for value creation, capture and deliverance to related stakeholders. The strategic aim for sustainable development of the economies, encompasses efforts for efficient use of natural resources, development of eco innovations, sustainable manufacturing, protection of natural environment and new culture of responsible consumer behavior. The session try to contribute to the scientific debate on the above fields with an interdisciplinary and cross sector approach.
Session on Tourism Entrepreneurship organized by Vanessa Ratten, La Trobe University – Melbourne, Australia
The aim is to discuss innovation and creativity in the tourism industry. Increasingly firms and governments are using entrepreneurial marketing in the tourism context so it is important to focus on this area.
The Role of Human Resource Management in the Hospitality & Tourism Services session organized by Barry Friedman, State University of New York at Oswego, USA
Hospitality and tourism is a multibillion-dollar industry driven by market demand (e.g., individuals with available free time and disposable income), marketable attractions, (e.g., natural wonders, unique cuisine, adventure), and human resources. The latter is the focus of this session: innovative human resource management (HRM) practices in the hospitality and tourism industry. We welcome conceptual or empirical papers that address innovative HRM practices for the attraction, motivation and retention of employees that contribute to organizational effectiveness. These practices may include, but are not limited to, strategic HRM, big data analytics, staffing, reward systems, performance management, and talent management.
Session on Museum and Creative Industries invites submission on the following topics:
Mapping innovation: communication, marketing and tourism for Museums and Creative industries organized by Stella Sylaiou, Hellenic Open University & Aristotle University of Thessaloniki, Greece
Museum Communication, Arts marketing, Strategic marketing in museums, Promotion of cultural and creative industries (CCI), CCI, their social and economic contribution, Arts, culture and sustainable tourism, Destination Branding and Cultural Management, Museums and branding, Cultural diplomacy, Culture and International Relations, and ICT, marketing and cultural organisations
Session on The impact of Emerging Technologies on Management & Marketing: Sectorial Approaches organized by Dorin Coita, University of Oradea, Romania
This session will examine how do Internet of things, Artificial Intelligence, Blockchain impact the way people use to do business, management, marketing, tourism, education. Papers are welcome that are associated to the themes covered under this session.
Session on Cultural-Event Management organized by Evgenia Bitsani, Technological Educational Institute of Peloponnese, Greece
The session’s scientific interest and research focuses on issues like advance of cultural policies cultural heritage management, models of intercultural management, art- cultural management and planning cultural policies especially in multicultural societies. In addition, it focuses on interdisciplinary and transdisciplinary methods to the study of regional man-heritage-landscape systems, national/local/identity – art-heritage- strategies and policies, intercultural networks and strategies of intercultural management and relationships in the global world.
Session on Destination Marketing organized by Andreas Masouras, University of Neapolis, Cyprus
Globally, a lot of changes and transformations are taking place, particularly, in social, economic, technological and environment-related aspects. While the giant-sized developed economies have the resources to attract huge crowds to their nations and tourist-destinations, small economies find it quite challenging not only to channelize huge investments on tourism ventures and projects but to attract tourists to their respective destinations in a sustainable manner. Based on the above framework, academics and practitioners interested in destination marketing and management are welcome to attend and to discuss key trends and current debates on the below mentioned issues: Food tourism as an element of destination marketing, destination product innovation, wedding destinations and event management, cultural tourism and destinations, marketing and managing tourism destinations-destination branding. We invite you to explore this industry's expanding role in the global travel and tourism economy and in the local communities that they foster and grow.
Session on Consumer Markets & Web 4.0.organized by Emel Yarimoglu Kursunluoglu, Yasar University Izmir, Turkey and Eda Yasa Ozelturkay, Cag University, Turkey
This session welcomes papers examining the role of technological improvements in marketing. Internet has developed from read-only concepts to the current open linked, ultra-intelligent, symbiotic web of 4.0. Therefore, this track will cover scientific papers related to the web 4.0 technologies (IoT -smart wearable devices,etc.-, crowdsourcing, virtual worlds et al.) and their applications mainly for consumer markets. The connection between human and machine create interactive relations for both sides, and highly effective on consumer decisions in today’s environment is also an issue to be examined and debated under this session.
Session on Linking Cultural Information to Marketing and Tourism organized by Charalambos Patrikakis, University of West Attica, Greece
Cultural heritage and cultural information globalization has become a phenomenon of expanding socioeconomic dimensions. This lead to a substantial need for understanding, among other issues transcultural marketing and tourism, the role of cultural information in tourism, as well as tourism based on active participation, authentic and cultural experiences. Accordingly, cultural information is closely linked to employment of innovative information technologies and online services. The aim of this session is to highlight how cultural information and communication strategies may promote marketing and assist destination selection decisions and visitors’ behaviours and experiences. This may include cultural information management, communication strategies based on the use of new media and innovative information technologies, cultural information promotion and marketing, marketing of cultural organisations for the tourism industry, cultural information services management (archives, libraries etc.), understanding visitors’ cultural information seeking behaviour, intangible regional and national cultural resources promotion, design, development and promotion of creative tourism services, development of online cultural communities at a local, regional, national, and international level etc. This session invites researchers and practitioners to submit their work presenting new research, case studies, surveys, theories, position papers, and standardization efforts within the context of cultural information and communication strategies for marketing and tourism.
Session on HealthCare Management organized by George Pierrakos, University of West Attica, Greece
Session Health Management addresses the following topics such as patient satisfaction issues, management systems in specialized health and long term care services, health professionals’ relationships, and organizational culture as well as issues related to the sustainability and performance of the system.
Session on Transport Marketing & Management organized by Efstathios Kefallonitis, University at Oswego, USA
The session on modes of transport, hospitality and tourism marketing will discuss and debate New trends in transport (air, rail, automotive, ship/cruise etc.) marketing, the role of innovation and the use of new technologies in diversifying and enhancing transport marketing strategies, consumer trends, behavioral issues and biometrics as a catalyst in designing new transport marketing campaigns (airlines, rail operators, cruise lines, etc), the relationship between modes of transport, hospitality & tourism.
Session on International Marketing and Emerging Technologies organized by Apostolos Giovanis, University of West Attica, Greece
The track welcomes especially papers focusing on new and innovative marketing strategies in international markets using emerging technologies (i.e. digital marketing, social media, etc.). Also papers related more traditional topics like standardization vs. adaptation of marketing mix elements, brand strategies, international advertising and international consumer behavior are welcome; especially papers focusing on dynamics in the behavior/strategies, comparing e.g. strategies between two areas/countries, and/or international marketing behavior/strategy – performance relationship focusing papers. Furthermore, related to the methods quantitative and qualitative as well as mixed method papers are welcome.
Session on Wine in the Digital Economy: Leveraging the distribution of wine by means of social media and collaborative consumption organised by Jean-Éric Pelet, ESCE Business School, Paris, France
E-commerce websites that promote and sell food & beverages exist but are not as popular as the interactive “Trip Advisor”- like websites. In order for professionals of food & beverages to reach a world-class standard in distribution, it is necessary to implement the industry’s best practices and continuously adapt their distribution processes. The decision-making process to purchase wine (online) requires searching for information concerning the characteristics of the product with a high level of credence. Understanding consumers’ perceptions of mobile commerce and social media and the factors that might positively and negatively affect these perceptions is thus important for wine marketers. We invite submissions on a broad range of topics in this regard, and welcome both conceptual and empirical contributions. Some suggestions for broad themes include:
- How does tourism about wine spread on social media? What compels consumers to associate wine and tourism either by digital or traditional means?
- Conceptual models of and theoretical expositions on how wine is impacted by the digital economy Is all digital economy the same, or is digital economy about wine conceptually or empirically different?
- How consumers process and respond to digital economy about wine?
- How does digital economy about wine spread on social media? What compels consumers to share digital economy either by digital or traditional means? To what extent does emotion or content attributes play consumers’ sharing intention?
- What insights do data from social media provide regarding digital economy and wine brands?
- What lessons can be learned from famous case studies of wine and digital economy?
Session on Medical/Healthcare Tourism organised by Michele Thornton, State University of New York at Oswego, USA
The health care economy is historically seen as a locally-driven market, with high costs, access challenges, and competition in quality. It has often led patients to seek care outside of their home countries. This session explores the emerging global market for the provision of health care. As destinations around the world compete to attract patients, the medical tourism industry has evolved to market and support the various locales in an attempt to instigate demand. We encourage researchers and practitioners to submit work that: (a) explores patterns in patient travel and expanding markets, (b) health marketing and communication campaigns, (c) alternative strategies in the finance of care outside the home country, and (d) methodologies that explore patient-provider-funder decision making to support the expansion of this trend.
Session on Innovation, Tradition and Cultural Tourism organized by Olga Tsakirides, National Centre for Social Research, Greece
The aims and goals of this session are to highlight and promote innovative actions and products based in traditional resources coming from the first steps of civilization. How these innovative goods could “connect” with cultural tourism? Are there any other “secret corners” in tradition, that could inspire young entrepreneurs and new start ups? How to implement creative ideas? What specific actions must be undertaken (and by whom) in order to establish innovation through tradition in cultural routes of the next generation? Can we create and establish innovation embracing tradition? In the session we are searching for: best practices, original case studies, research findings, high innovative combination of new technologies with tradition for tourists (such as robotics and matrix apps).
Session on Cultural Leadership, Creation and Tourism organized by Olga Tsakirides, National Centre for Social Research, Greece
Leadership is not a simple task, especially when it concerns to cultural organizations. Nowadays, cultural organizations are trying to exploit the creativity that exists in their basic capital: their human potential. How do modern leaders envision to inspire them, to support them, and at the same time ensure that the organization is stable and stands as dynamic as possible? How can they use modern media and innovations? What visions do they have? How do they plan to connect their production with the tourism industry? In the session we are searching for: best practices, original case studies, research findings, success stories and above all, creative plans and visions.
Session on Entrepreneurship and Human Resources organized by Dimitrios Stavroulakis and Alexandros Sahinidis, University of West Attica, Greece
The session focuses on the role of human factor in business by means of the ways through which individuals and organizations utilize assets and exploit business opportunities. Topics of the session welcome papers on entrepreneurial intentions, opportunity recognition, social capital, gender issues in business, ethnic entrepreneurship, financing new ventures, innovation & entrepreneurship, family business, intrapreneurship, motivation, personnel recruitment & selection, career development, reward systems, and performance management.
Session on Services Marketing and Management organized by Dimitrios Belias, Technological Educational Institute of Thessaly, Greece
This session welcomes papers examining the role of services marketing- management in the digital era, new technologies in tourism services marketing and the role of social media, e-services, robots and services marketing, knowledge of key service marketing issues, trends, current and emerging debates
Session on Space as an Active Agent in the Tourism Industry organised by Agaliotou Charalambia, Martha Loukia, Panagiotis Panos, Vrasida Maria, University of West Attica, Greece
The urban, built, or natural environment is the host of all human activities including tourism. For many years though it has been treated as the background or the scenery for tourism and its role had not been fully explored. It is clear the tourism relies on the environment in order to establish the attraction factor but that is not and should not be the only correlation. The environment is not there merely for observation and admiration, it has an active role to formulate the experience, educate its user and be an active player in the tourism industry. Tourism is evolving from the observation era, to the age of experience and it is time to move one more step further into interaction and co-creation. This session will present issues and current debates on urban planning and how the design and strategic place branding can transform the tourism experience and increase the responsiveness of the environment promoting it from a scenic background, to the new informed active player in the tourism process.
8th Symposium on Management Challenges (IANOS): Crisis Kills or Links? (2018) organized by Panagiotis Trivellas, Technological Educational Institute of Central Greece
This symposium casts light on concurrent advances on the fields of Organisational Behaviour, HRM, Innovation & Knowledge Management, Strategic Leadership, Sustainability, SCM, Cultural Heritage and Higher Education. Diverse and modern perspectives on the development and evolution of the relative disciplines on regional and national level will be discussed and debated. However, does the current crisis impose threats to survival (kills?) or yield opportunities for changes and synergies to growth (links?)? Are the same fundamental cornerstones such as leadership, strategy, knowledge and innovation that produce both excellence and perish? (Knowledge Innovation Leadership Learning Strategy: KILLS? Leadership Innovation Networking Knowledge Strategy: LINKS?) In the light of the current recession, this symposium aims to track different views, discuss and publish research on the challenges in the field of management which influences societies, cultures, networks, organizations, teams, and individuals. Furthermore, this session will put special emphasis on the investigation of those business processes fostering innovation and facilitating management transitions from dominant structures to more evolutionary, developmental paradigms.
Session on Graphic Communication and Packaging Technology and Engineering, organized by Anastasios E. Politis, University of West Attica, Hellenic Open University and HELGRAMED (The Hellenic Association of Graphic Arts and Media Technology Engineers), Greece
This session will discuss topics, issues and debates associated with Graphic Arts-Communication Science and Technology, Visual-Graphic Communication and Design, Print and Digital Media, Advances in Printing and Finishing Engineering, Interactive publishing and marketing, Packaging Innovations, Interactive, Intelligent and Smart Packaging, Holistic Packaging Design and Production, Brands and Branding, Lean Manufacturing and Marketing, Sustainable Packaging and the Environment.
Session on Internet of Things Business Application organized by Ashraf Darwish, Helwan University, Egypt and Abo Ella Hassanien, Cairo University, Egypt, Scientific Research Group in Egypt (SRGE)
The emerging Internet of Things (IoT) applications and functions offer insights as to their potential impact on organizations and business applications such as smart tourism, smart cities, smart energy, smart logistics and supply chain management where they can facilitate different activities and satisfy the diverse needs of the users. In smart tourism, there is a networked system of tourism destination including industries, services, and tourists in emerging forms of technological infrastructure that facilitates the process of data transformation into value propositions, supports cooperation, knowledge sharing, tracking, and open innovation. The tourism supply chain management can be enhanced with geospatial data enabled by IoT technology to improve the sustainability process in tourism destinations. IoT technologies play an important role to shift the marketplace from a technology innovation experiment to a compelling business strategy by unlocking the excess capacity of physical assets, creating a liquid and transparent marketplace, enabling radical re-pricing of credit and risk, improving operational efficiency; and digitally integrating value chains. For the business-related IoT prospects, recognizing the importance of opportunities and adjusting their strategies according to the market and users’ preferences will improve the performance of organizations. In addition, business operations will be transformed from digitalizing and connecting physical assets to the IoT technology This session focuses on the issues of value creation, strategy, innovation, design and security among other things. Original contributions, not currently under review to another journal or conference, are solicited in relevant areas including, but not limited to: Smart tourism, Tracking systems, Smart logistics and supply chain management, Industrial plants and manufacturing, Smart Energy, Entertainment and gaming, Smart environment, Smart city, Business related IoT applications.
Session on Data protection in today’s digital business environments: challenges and sustainable solutions organized by Charalampos A. Tziogas, Aristotle University of Thessaloniki, Greece and Naoum K. Tsolakis, Centre for International Manufacturing, University of Cambridge, UK
Digital-enabled business paradigms (e.g. Industry 4.0 in Germany, Industrial Internet in the US) allow, amongst others, real-time end-to-end value chain visibility, enhanced customisation and quality delivery. In this context, data management and analytics are the determinant constituents in driving growth to a plethora of economic activities, from distributed manufacturing and pharmaceutical processing to bio-based applications and e- commerce services. However, as the global business landscape increasingly relies on data, cybersecurity issues emerge with regards to confidentiality, integrity, and availability. To this end, in the light of recent data-related scandals and the enacted EU General Data Protection Regulation, the purpose of this session is threefold:
- to increase our understanding with regards to business-related barriers and challenges stemming from data protection regulations,
- to identify emerging growth opportunities that can drive sustainable development of businesses, and
- to articulate meaningful business practices with regards to data collection, processing and utilisation.
Session on Public-Private-People Synergies and Co-innovation for Sustainable Tourism organized by Varelas Sotirios, University of Peloponnese, Greece
The session provides synergies with a comprehensive and integrated approach to the discipline of cooperation between the critical private and public sector of tourism. The session follows a modern approach to providing the necessary knowledge for the understanding of co-innovation as a marketing tool.
Session on Distribution Channels, Sharing Economy and New Business Models in the Tourism Industry organized by Alexios-Patapios Kontis, University of the Aegean, Greece
The rapid development of tourism and the intensive international competition of tourism enterprises have brought forward the essential role of the classic and new forms of tourism marketing channels. Without neglecting the fact that the main components of each product or service play significant role in regards to their success in the market, it is obvious that the way products or services are distributed is of equal importance. This session aims to explore and highlight international trends and practices in the digital era, related to new business models and innovative distribution channels in the tourism industry and their impacts on the supply side on tourism destinations.
Session on Bridging the gap between industry and academia in Management, organized by Patricia Orozco, Laurentian University, Canada and Sofia Asonitou, University of West Attica, Greece
Skills development increases the competitiveness of any country at the global level. This session will examine, and discuss the different aspects, strategies, methodologies and best practices of skills development for students in management, communications, marketing with new technologies. The session will cover and discuss several aspects to bridge the gap between industry and academia.
Session on Usage, Barriers and Measurement of Social Media Marketing in Various Business Sectors, organized by Maro Vlachopoulou and Kostas Fouskas, University of Macedonia, Greece, Laboratory of Information Systems & e-Business – ISeBlab
This session focuses on innovative research regarding the role of social media on marketing and business transformation, highlighting the growing importance of SM in a C2C, B2C and B2B context, and examining social networking practices in particular industry sectors. Increasing numbers of businesses in various industries have already integrated or plan to integrate social media applications into their marketing programs, as social media are fundamentally changing the way we communicate, collaborate, consume, and create. Thus, social media platforms can be used by the enterprises as another means to deliver e-business applications, engage their customers and gain business value.
This session welcomes papers and research examining the SM usage (what, how, why, how often?), the metrics/analytics and KPI’s of SM use, and the role of social media in different aspects of marketing regarding various business sectors.
Session on Mobile Applications and Location Based Marketing, organized by Konstantinos Fouskas and Maro Vlachopoulou, University of Macedonia, Greece, Laboratory of Information Systems & e-Business – ISeBlab
This session focuses on innovative research regarding the role of mobile applications and mobile location-based marketing on business transformation, highlighting the growing importance of mobile devices in the context of customer reach, customer experience and utilization of real-time location context in marketing and strategic decisions. People and organizations are utilizing mobile devices that produce a plethora of data every moment. The utilization of this data along with the opportunity to connect this data with time and location data to create valuable “geospatial information” provides unique opportunities in terms of marketing and strategic decisions. This session welcomes papers related to research examining mobile applications and real-time location-data usage (where, what, how, why, how often?) by private and public organizations and expects contribution in terms of frameworks and metrics/analytics revealing their impact on various business sectors.
Session on Collaborative Consumption in Digital Domain: the Chinese Context. Sharing Economy and Consumer Behaviour in Digital Domain organized by Jashim Khan and Meng Tao, Dongbei University of Economics and Finance, Dalian China
The session brings together Chinese scholars working and leading collaborative consumption in in digital domain. The session focus on sharing concept and produce insight into sharing economy: bike, carpooling, clothing and mobile phones. The emphasis remains on automated a-commerce, branding and cross-cultural and critical analysis.
HIGHLIGHT of ICISMAT 2018 INDUSTRY SPECIAL SESSION ON
Marketing Implementation Paradigms –Multinational Industry Perspectives organized by Diamantis Kitridis, Director and CEO of Citrine Marketing Communications Marketing Managers, Advertising and PR Practitioners are welcome to join under this session and provide up to date trends, evelopments and advancements in the field of media, communication, marketing, management and tourism.