CONFIDENTIALITY AND PERSONAL DATA PROTECTION STATEMENT
Information on the Processing of Personal Data
ICSIMAT is responsible for the processing of data, announces that, exclusively and solely for the the purpose of its legal and proper operation, and in order to provide its clients and internet users with the best possible experience, it collects and processes data in accordance with the GDRP (Regulation (EU) 2016/679) and the national legislation presently in force.
What is the GDPR?
The General Data Protection Regulation (GDPR) is the new European Union (EU) regulatory framework related to the field in question. The purpose of the law is to lay down the conditions for the processing of personal data with a view to protecting the rights and freedoms of natural persons, in particular the right to the protection of personal data.
What type of personal data do we process?
During your visit to our website, you will be able to fill out the contact form, in which case we shall collect only the name and surname of our website users as well as their e-mail address.
What are the legitimate reasons for processing your personal data?
We collect data related to products utilized by customers or users, such as:
Data related to contractual obligations: We collect data and information related to the status of a contract with a client.
Dated related to product use: We collect data related the capabilities of products utilized by users.
Reports of errors and performance data: We collect information related to product performance as well as any problems which users may encounter when utilizing these. These data assist us in identifying problems with products, in order to improve them and to provide solutions.
Data related to troubleshooting and assistance: When customers contact our company for troubleshooting and support, we collect data related to the customers, as well as other details related to the specific incident.
To whom are your data disclosed?
Your data are not transferred to any third party, except with the consent of the customer, and our company utilizes advanced security systems, in order to prevent data leakage through malicious systems. For the potential processing of provided data by Google Analytics and OneSignal, services which are in full conformance with the GDPR, refer to the respective websites of the latter for more information at the following addresses: www.google.com/analytics/ and https://onesignal.com/
Finally, we may access and transfer, reveal and store personal data should we believe, in good faith, that this is necessary for any of the following reasons:
- A) to conform with the legislation presently in force, or for us to respond to a valid legal procedure, which may stem also from the police of other national services.
- B) for operation and maintenance of the security of our products, including prevention or interruption of an attack on computer systems or our networks, or to protect the rights or property of our company.
Duration of Storage
Saving and processing of the data of the customers and users of our website is carried out exclusively and solely as authorized by law, or in accordance with the explicit consent of the user, for as long as necessary, so that the objectives of processing are achieved (as these have been defined above) or until the user should no longer agree to the use of Personal Data on the part of our company, or until they withdraw their consent. However, whenever required by law, the company shall store personal data for longer periods of time, so as to be able to make claims or defend itself against legal claims.
What are your rights with respect to your personal data?
Any natural person whose data are being processed by ICSIMAT has the following rights:
Right to access
You have the right to be informed of processing as well as to verify the legitimacy thereof. Thus, you have the right to access all data collected, as well as to receive additional information related to their processing.
Right to correct
You have the right to review, correct, update or amend your personal data.
Right to delete
You have the right to submit a request for the deletion of your personal data when they are being processed by us on the basis of your consent, or in order for us to protect our legitimate interests. In all other cases (such as, for example, when a contract exists, an obligation for the processing of data which may be required by law, public interest), the said right is subject to specific restrictions or shall cease to exist, as the case may be.
Right to restrict processing
You have the right to request the restriction of processing of your personal data in the following cases: (A) should you contest the accuracy of the personal data, until verification has taken place (b) should you oppose the deletion of personal data and request its restricted use instead of its deletion, (c) should your personal data not be required for the purposes of processing, but you still require these for the establishment, exercise or defence of legal claims; (d) should you object to processing, pending verification of whether legitimate grounds exist, pertaining to us, which override the reasons for which you oppose processing.
Right to object to processing
You have the right to object, at any time, to the processing of your personal data in cases where, as described above, this is necessary for purposes of the legitimate interests for which we strive as the processor in charge, as well as processing for purposes of direct marketing and consumer profiling.
Right to data portability?
You have the right to receive your personal data free of charge, in a format that allows you to access, use and edit these through the commonly used editing methods. You also have the right to request, if technically feasible, for us to transfer the data directly to another processor. This right applies to the data you have provided to us, whose processing is carried out through automated means, on the basis of your consent or the performance of a relevant contract.
Right to withdraw consent
Finally, ICSIMAT informs you that, in cases where processing is based on your consent, you shall have the right to withdraw it freely, without any effect on the legitimacy of the processing which had been based upon your consent, prior to its withdrawal. In order to withdraw your consent, you can contact us at the following e-mail address: nkavoura
Right to lodge a complaint with the Hellenic Data Protection Authority (HDPA)
You have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr): Call Centre: +30 210 6475600, Fax: +30 210 6475628, email: firstname.lastname@example.org.
Security of Personal Data
ICSIMAT implements the appropriate technical and organizational measures for the purpose of securely processing personal data and the prevention of accidental loss or destruction, unauthorized and/or illegal access, use, amendment or disclosure thereof. In any case, due to the nature of the internet and the fact that it is freely accessible by anybody, guarantees cannot be provided that unauthorized third parties shall never gain the ability to violate the technical and organizational measures implemented, thereby gaining access to personal data and possibly using these for unauthorized and/or illegal purposes.
ICSIMAT may amend this Personal Data Protection Statement in order to conform with the applicable personal data privacy practices each time. Every time we make changes to this statement, we shall accordingly update the “date of last update” at the top of this page. We encourage you to review this Personal Data Protection Statement from time to time in order to be informed as to the manner in which ICSIMAT protects your data.